Greg Armstrong

Greg Armstrong Email and Phone Number

Client Services & Operations Expert | Driving Organizational Efficiency and Stakeholder Engagement @ United States Postal Service
washington, district of columbia, united states
Greg Armstrong's Location
Greater Scranton Area, United States
About Greg Armstrong

I am a results-driven professional with a robust background in managing client relationships, strategic operations, and stakeholder engagement. I have a proven ability to forge and nurture strategic partnerships with county officials, community leaders, and key stakeholders, ensuring alignment with organizational goals and securing vital resources. I demonstrate exceptional leadership and communication skills, with a track record of implementing successful initiatives that improve organizational efficiency and enhance public outreach. Additionally, I have experience as a Golf Superintendent at Garrisons Lake Club, Scranton Country Club, and Marion Golf Club. I am prepared to leverage my extensive experience in client services and advocacy to drive success and deliver impactful solutions. π—”π—°π—°π—Όπ—Ίπ—½π—Ήπ—Άπ˜€π—΅π—Ίπ—²π—»π˜π˜€: πŸ›οΈSecured Grant Funding: Restored intergovernmental harmony with Carbon County Commissioners, successfully securing $100,000 in grant funds for court facility improvements, enhancing public access and service delivery.🌱 Stakeholder Relationships: Cultivated long-term relationships with key stakeholders, acting as a visible ambassador for organizational goals and increasing community engagement by 40%.πŸ“… Efficiency Improvements: Implemented strategic initiatives that reduced courthouse crowding by 25% and enhanced security, improving overall staff efficiency.βš™οΈ Process Streamlining: Coordinated the adoption of the PACFile criminal electronic filing system, streamlining court processes and boosting efficiency by 20%.πŸ’» Technological Advancements: Implemented the Tyler Technologies civil case management system, improving public access and increasing staff productivity by 30%.πŸ› οΈ Successful Relocation: Successfully managed the seamless relocation of two departments, ensuring minimal disruption to services during office renovations.🌟 Vendor Selection & Facility Upgrades: Led the evaluation and selection of architects and vendors, resulting in enhanced facilities and improved golf course infrastructure.π—Ÿπ—²π˜'π˜€ π—–π—Όπ—»π—»π—²π—°π˜!I'm eager to expand my network and connect with like-minded individuals. Whether for collaboration, sharing insights, or discussing opportunities, feel free to reach out! Let’s drive positive change together.#ClientServices #StakeholderEngagement #StrategicAdvocacy #ProcessImprovement #Leadership #CommunityOutreach #ProjectManagement #CrisisManagement #PublicRelations #OperationalExcellence #TeamBuilding #Efficiency #Advocacy #LocalOutreach #CommunityRelationships #Collaboration #InnovativeSolutions

Greg Armstrong's Current Company Details
United States Postal Service

United States Postal Service

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Client Services & Operations Expert | Driving Organizational Efficiency and Stakeholder Engagement
washington, district of columbia, united states
Website:
usps.com
Employees:
135879
Greg Armstrong Work Experience Details
  • United States Postal Service
    Rural Carrier Associate
    United States Postal Service 2019 - Present
    Clarks Summit, Pennsylvania, United States
    In my role, I prepare and deliver mail and parcels to over 600 customers daily, optimizing delivery routes to enhance efficiency. I prioritize high-quality customer service by promptly resolving inquiries and maintaining positive relationships with clients. Additionally, I demonstrate flexibility and dedication by adjusting my schedule from part-time to full-time status to support the team during peak periods.
  • Administrative Office Of Pennsylvania Courts
    Deputy Court Administrator | Monroe County Court Of Common Pleas
    Administrative Office Of Pennsylvania Courts 2022 - 2023
    Stroudsburg, Pennsylvania, United States
    In my role as Deputy Court Administrator, I managed the Custody and Jury Departments, ensuring efficient court operations by overseeing case processing, scheduling, and adherence to legal procedures. I played a key role in implementing the Continuity of Operations Plan (COOP) and ADA accommodations, ensuring that the court was prepared for emergencies and accessible to individuals with disabilities.I also directed records management and public access initiatives, safeguarding the integrity of court records while promoting transparency for the public. My oversight of the Language Access Program and security incident reporting ensured essential support for limited English proficiency participants and helped maintain a secure court environment. Additionally, I ensured compliance with state and federal regulations, spearheaded strategic initiatives to improve court operations, and collaborated with judges, attorneys, and stakeholders to streamline courtroom procedures and case flow.
  • Administrative Office Of Pennsylvania Courts
    District Court Administrator | Carbon County Court Of Common Pleas
    Administrative Office Of Pennsylvania Courts 2016 - 2022
    Jim Thorpe, Pennsylvania, United States
    As District Court Administrator for the Carbon County Court of Common Pleas, I led an 80-person staff across various departments, including Court Administration, Adult Probation and Parole, Domestic Relations, IT, Juvenile Probation, and Magisterial District Courts, ensuring efficient operations and legal compliance. I acted as the primary liaison with the Carbon County Board of Commissioners, District Attorney, Public Defender, Sheriff, and other key stakeholders, fostering open communication and collaboration. In addition, I directed crisis management initiatives, including the development of the Continuity of Operations Plan (COOP) and COVID-19 response, maintaining court functionality during emergencies.I also managed the court’s operational and capital budgets, overseeing fiscal planning, resource allocation, and the implementation of new technologies, such as audio-visual and court recording system upgrades. My role included overseeing human resources functions and ADA accommodations, ensuring a motivated workforce and accessible court services. As a member of the Criminal Justice Advisory Board, I contributed to strategic planning and led community outreach programs to enhance public relations and improve court processes.
  • Amazon
    Problem Solver
    Amazon 2014 - 2017
    Pittston, Pennsylvania, United States
    As a dedicated Problem Solver, I effectively resolved product and shipping issues for a 36-person work team by leveraging expertise in ten proprietary Windows and Unix applications. My efforts ensured timely deliveries and enhanced customer satisfaction. I collaborated closely with management and global support teams to investigate and address product concerns, process damaged goods, and recover missing inventory, significantly improving operational efficiency. Additionally, my participation in the Employee Appeals Panel allowed me to contribute to termination decisions, providing an essential layer of review to ensure fair and balanced outcomes.

Greg Armstrong Education Details

Frequently Asked Questions about Greg Armstrong

What company does Greg Armstrong work for?

Greg Armstrong works for United States Postal Service

What is Greg Armstrong's role at the current company?

Greg Armstrong's current role is Client Services & Operations Expert | Driving Organizational Efficiency and Stakeholder Engagement.

What schools did Greg Armstrong attend?

Greg Armstrong attended University Of Denver - Sturm College Of Law, Albright College, University Of Denver, University Of Denver.

Who are Greg Armstrong's colleagues?

Greg Armstrong's colleagues are James Wright, Eric Skowronski, Chris Parker, Russell Mcmurtrey, Taneeta Morgan, Debbie Miller, Bob Gohata.

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